For restoration firms
The handoff, in six steps
Mitigation finishes, repainting begins. Short, written and in your folder.
- 01
Clearance, in writing
Your project manager or the adjuster sends the written clearance. We file it with the packet and hold the start date for the next morning.
- 02
Access
One contact for keys, lockbox codes and parking, so the crew is not waiting at a door.
- 03
Scope review
We send the written scope to your project manager first, in your room names, so what we paint matches what you dried.
- 04
Daily log
Photos and a log go into the same shared folder you use for the rest of the job, every day we are on site.
- 05
Changes
If drying runs long or a wall opens up, tell us the day it happens. We re-hold the date and write the change down.
- 06
Handback
A walk with your contact, final photos, and a punch list if there is one.
What we don't do
Three things we leave to you
Test, dry or clean
Mitigation is your trade. We start on surfaces you have cleared, and we say so in the log.
Start on a verbal
We need clearance in writing from you or the adjuster. Paint over a damp or dirty surface fails.
Open a wall unannounced
If a repair means opening a wall, we stop, photograph it and tell your project manager first.
Vendor file
What goes in yours before day one
Insurance
General liability insurance
A certificate of insurance, naming the payer or property owner as certificate holder, goes in every packet.
Workers' compensation coverage
Covers the crew in your building. The certificate is in the packet.
Documents
Certificate of insurance
Your firm named as certificate holder.
W-9
The firm's current form.
Sample daily log
One day, one property, with photos.
Send the next address your crew clears.
A coordinator holds the start date and sends the scope to your project manager first.