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Send an address for a scope walk
Three short steps. The line is open all night, but the form is read first thing: a coordinator logs the loss and texts you a time for the walk.
Loss line, answered around the clock(816) 555-0105
Documentation desk, weekdays(816) 555-0106
HoursLoss line: Open 24 hours
Documentation desk: Monday – Friday: 7 a.m. – 5 p.m.
Before you send
Three things people check
Do I need a claim number?
No. Send the address and what happened. A claim number can come later.
Is this a claim?
No. It is a request for a scope walk. We don't decide what a policy covers.
Can I text photos instead?
Yes. Text the loss line. Photos help plan the walk but do not replace it.