“The photo log used the same room names as my estimate, so I could check each line without calling anyone.”
Reagan H.Property claims adjuster
Post-loss repainting, Kansas City
Repainted after the loss. Documented from the first hour.
Brush Creek repaints houses and buildings across the Kansas City area after smoke, water and fire damage. Every room, surface and coat goes into a written record, so your adjuster and your restoration crew work from the same page.
Who is calling?
The documentation packet
One doorway, four records
This is the file a single doorway adds to the packet. Every room gets the same four lines, in the same order, so a reader can check the scope against the estimate without calling us.
- 1
Containment
The door is sheeted and taped, the hall is floor-covered, and a photo with the time and room name goes in the log before a can is opened.
- 2
Surface
Wall, ceiling or trim, with the area, the repairs and the system: sealer, stain-blocking primer, then the finish coats.
- 3
Floor and edges
What the floor looked like when we arrived, what covered it, and anything already damaged that your adjuster should know about.
- 4
Handback
Final photos from the same angles, the products and sheens used, and a line your contact signs when the room is accepted.
Sample record. Your own packet follows the scope we write for your property.
The first 24 hours
From the call to the walk
The line is answered around the clock. These are the usual steps after it rings; your written scope sets the real dates.
- Hour 0
The call is logged
The on-call coordinator takes the address, your name, the carrier or restoration firm, and a claim number if you have one. A text confirms we have them.
- Hour 1
Photos by text
If you can, text photos of the rooms. They help the lead plan the walk. They do not replace it.
- Hour 24
The scope walk
A project lead and the documentation coordinator walk every affected room with a camera, a tape and a moisture reading where the restoration firm has one to share.
- Day 2
The written scope
Room by room, surface by surface: repairs, sealer, primer, coats, sheens and colors, with photos tied to each line. It goes to whoever you name.
- Cleared
A start date
We hold a date for the day after your restoration firm or adjuster clears the area in writing. Paint does not go over damp or unclean surfaces.
- Handback
Photos and a walk
Final photos from the same angles, a product list, and a walk with your contact. Anything missed becomes a punch-list line.
The 24 hours count from when we have an address and a contact. Weekends and holidays are included.
For restoration firms
Your crew finishes drying. Ours starts the next day.
Mitigation and repainting are different trades with a handoff between them. We keep that handoff short and written down.
We don't test, dry or clean. We wait for your clearance, then we mask, seal, prime and paint to the scope your project manager has already seen. Daily logs and photos go to the same shared folder you use for the rest of the job.
What you can expect
One contact for scheduling, one for the file
We start the day after written clearance
A daily log and photos in your folder
A certificate of insurance and W-9 before the first day
What we repaint
After the loss, in the order it happens
Five kinds of work, each with the same record behind it. We start after the restoration firm or your adjuster says the area is clear.
- Sealer first, then color
Smoke and soot
Smoke leaves odor and stains in the surface. After your restoration crew cleans, an odor-blocking sealer and a stain-blocking primer go on before the finish coats.
Walls, ceilings, trim
- Dry first, then patch
Water stains and ceilings
Stained plaster and drywall are repaired, sealed and primed once drying is confirmed, then repainted to the edge of the wall so the repair does not show.
Ceilings, walls, soffits
- New surfaces, matched
Fire and rebuild
Where a room was cut out and rebuilt, new drywall is finished, primed and painted, and the color is matched to the rooms around it.
Drywall, trim, doors
- Unit by unit
Apartments and offices
Property managers get a unit-by-unit scope, a schedule around neighbors and tenants, and one packet per unit for the carrier.
Units, corridors, suites
- Blend, don't patch
Color matching
A repaired wall is painted corner to corner, and the match is checked in daylight and lamplight before the room is handed back.
Rooms next to the loss
Paperwork
What goes to the file before the first day
Registration and insurance first, then the documents a claim file asks for. Links go to the firm's own files.
Registration
Business license
MO License # 000000 · City of Kansas City, Missouri
The city's business license for work inside Kansas City limits. Missouri sets no statewide painting license; other cities, and the Kansas side, may ask for their own.
Insurance
General liability insurance
A certificate of insurance, naming the payer or property owner as certificate holder, goes in every packet.
Workers' compensation coverage
Covers the crew in your building. The certificate is in the packet.
The documentation packet
Written scope, by room
Surfaces, areas, repairs, system and sheen, with photos tied to each line.
Photo log
Dated and time-stamped, room named, same angles before and after.
Daily log
Who was on site, what was done, what was found and what changed.
Product data sheets
One for every sealer, primer and paint on the scope.
Certificate of insurance and W-9
Current copies, with the payer named as certificate holder on request.
From the file
What the people reading it say
“Our dry-out cleared on a Thursday and they were taping the next morning. A daily log was on the table every night.”
Pranav S.Project manager, water mitigation firm
“I got a written list of what would happen in each room, and the crew stuck to it. I did not have to chase anyone.”
Lillian B.Homeowner
Sample reviews.
Service area
Kansas City and the towns around it
Type a ZIP to see whether a crew can reach your property. The check runs in your browser and sends nothing.
- Kansas City, Missouri: Kansas City, MO, Brookside, Westport, Union Hill · Houses, apartments and offices across the city
- Johnson County, Kansas: Overland Park, Stilwell, Fairway, Westwood, Mission Woods, De Soto, Spring Hill · The most losses we are called to, house and building alike
- Wyandotte County, Kansas: Kansas City, KS, Piper · Houses and small commercial across the river
- Leavenworth County, Kansas: Lansing, Basehor, Leavenworth · Within about an hour of the shop
- Platte County, Missouri: Lake Waukomis, Tiffany Springs · North of the airport
We don't take jobs more than about an hour from the shop, and we don't repaint a room until your restoration firm or adjuster has cleared it in writing.
Questions
What claims people ask first
How soon can someone walk the rooms?
The line is answered around the clock, and the usual aim is a scope walk within 24 hours of getting an address and a contact. Weekends and holidays count. Your written scope sets the real date.
Do you work with my adjuster?
Yes. We send the written scope and photos to whoever you name, and we answer an adjuster's questions about a line. We don't decide what a policy covers and we can't promise how a carrier will treat a scope.
What is in the documentation packet?
A written scope by room, a dated photo log, a daily log, product data sheets, a certificate of insurance and a W-9. The packet page lists each one and when it arrives.
Can you start before drying is finished?
No. We start after your restoration firm or adjuster clears the area in writing. Paint over a damp or dirty surface fails, and the record shows we waited.
My house was built before 1978. Is there anything different?
Federal rules cover paid work that disturbs paint in homes and child-occupied buildings built before 1978. The firm's EPA number is under Credentials, and we ask the year the house was built before the scope walk. Smoke and fire repairs often disturb old paint, so tell us early.
Start here
Send an address for a scope walk
Three short steps. The line is open all night, but the form is read first thing: a coordinator logs the loss and texts you a time for the walk.
Loss line, answered around the clock(816) 555-0105
Documentation desk, weekdays(816) 555-0106
HoursLoss line: Open 24 hours
Documentation desk: Monday – Friday: 7 a.m. – 5 p.m.